Job Details
Division
Integrated Facilities Management (IFM)
Business Unit
Business Solutions Specialists (BSS)
Minimum experience
Entry Level
Company primary industry
Real Estate
Job functional area
Operations
Job Description
Mission/ Core purpose of the Job:
A self-motivated, customer service orientated cleaning supervisor required to manage a team of commercial cleaners and general workers.
Supervisory / Leadership / Managerial Complexity:
Directing, guiding, motivating and influencing all cleaners, general workers to enable effective service delivery.
Advise Managers, who will be responsible for day-to-day management of Cleaning and Hygiene at the respective sites.
Employee relations and collaborative teamwork
Contribute as part of the BSS Team
Role Complexity:
High standards of service delivery at all levels.
Investigate, propose and implement innovative and quality Cleaning and Hygiene solutions.
Ensure the implementation of, policies and procedures.
Responsibility towards:
Direct reports, Cleaning and Hygiene Manager
Matrix reports, Executives and Managers
Key customers,
Key suppliers, Outsource Soft Services Vendors
Relations, All suppliers, contracted consulting companies, all internal clients
Education:
Matric
Experience:
3-5 years’ experience in a major corporate environment in the cleaning and hygiene field.
Knowledge:
Risk Management
ISO 9001
SHE Management
Computer literacy
Skills / Physical competencies:
Problem solving and feedback Skills
Communication
People management
Conflict resolution
Time management
Proactive planning
Behavioural qualities:
Service orientated
Patience
Ability to handle stress
Ability to handle fast pace and rapid change
General working conditions:
Should there be the requirement, the ability to work long hours under constant work pressure.
Ability to travel to regions and at times with short notice. ( Stay away from home )
There may be a requirement on occasion to work weekends.